Customers can cancel their orders within 2 hours of placing the order, provided the order has not been shipped yet.
To request a cancellation, please contact our customer support team at jumpinkids1@gmail.com or through the app's cancellation feature.
Orders that have already been shipped cannot be canceled. In such cases, customers may need to initiate a return
Order Cancellation by Seller:
We reserve the right to cancel orders under circumstances such as unavailability of products, payment issues,incorrect pricing or fraudulent activities.
Customers will be notified if their order is cancelled by the seller.
2. Refund
Eligibility for Refunds:
Customers may request a refund within a 3days from the delivery date.
Products must be unused, undamaged, and returned in their original packaging.
Refunds will not be issued for: Items damaged by the customer, Items not returned within 3days after delivery
Refund Process:
Refunds will be initiated once the cancellation or return request is approved.
Refunds are processed using the original payment method used during the purchase.
Refund timelines may vary:
Credit/Debit Card Payments: 7–10 business days
Digital Wallet Payments: 5–7 business days
Bank Transfers: 7–10 business days
Partial Refund:
If the customer is eligible for a refund of only part of the order (e.g., one item in a multi-item order), a partial refund will be processed.
3. Non-Refundable Items
Certain products or services are non-refundable. These include:
Digital goods (e.g., downloadable content).
Clearance items or final-sale products.
Personalized or customized products.
4. Steps to Initiate Refund
Directly from the website functions provided or..
Contact our customer support team at jumpinkids1@gmail.com
Provide your order details (e.g., order number, item details).
Follow the instructions provided for cancellation or return.
5. Changes to the Policy
We reserve the right to update this Cancellation and Refund Policy at any time. Customers will be notified of significant changes.